Returns and Refund Policy
Last updated: October 2026
At Noosa Boutique, we want you to feel comfortable and confident when shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through thenoosaboutique.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you’re not completely happy with your order, or something doesn’t feel quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
- Your full name
- Your order number
- The email address used for your order
- The reason for your return
- Clear photos if the item is damaged, faulty or incorrect
- Any other details that may help us understand how we can assist you
We’ll review your request and get back to you with the next steps.
Return Approval
Please contact us before sending anything back.
All returns must first be approved by Noosa Boutique by email.
Once your return has been approved, we’ll send you the return instructions and the correct return address.
In some cases, returns may need to be sent directly to one of our suppliers, which may be located overseas, including in China.
Return Shipping Costs
For change-of-mind returns, sizing changes or items that are simply no longer wanted, return shipping costs are the responsibility of the customer.
If your approved return address is with one of our suppliers in China, you will be responsible for arranging and paying for shipping to that address.
We strongly recommend using a tracked shipping service so your return can be followed along the way.
Noosa Boutique cannot confirm or complete a return until the parcel has been received by the supplier or designated return location.
Return Tracking
For approved returns, valid return tracking details must be provided.
A refund can only be processed once the returned item has been received and confirmed by the supplier or return location.
If a returned parcel is lost in transit and delivery cannot be confirmed, we may not be able to process the refund.
Condition of Returned Items
To be eligible for a return, items should be:
- Unworn
- Unwashed
- Unused
- In their original condition
- Returned with original tags and packaging where possible
Items showing signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted.
Items That May Not Be Eligible for Return
Some items may not be eligible for change-of-mind returns, including:
- Gift cards
- Final sale items, where clearly stated
- Personal or hygiene-related items
- Items that have been worn, washed or used
- Items returned without prior approval
This does not limit any rights you may have under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos of the item and packaging.
We’ll review what has happened and work with you to find a suitable solution.
Your rights under the Australian Consumer Law are not excluded or limited by this policy.
Australian Consumer Law
Nothing in this policy limits any rights you may have under the Australian Consumer Law.
If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under Australian law.
Refund Processing
Once your return has been received and approved, we’ll notify you by email.
If your refund is approved, it will be processed back to your original payment method.
Please allow some time for your bank, card provider or payment provider to process the refund.
Exchanges
Depending on the situation and product availability, we may be able to offer an exchange or another suitable solution.
Please contact us at:
We’ll review your request and let you know what options are available.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we’ll do our best to cancel it for you.
If your order has already been processed or dispatched, cancellation may no longer be possible.
Contact Us
If you have any questions about a return, refund or order, please get in touch with us at:
We’re always happy to help and will do our best to make the process as simple as possible.